Privacy Policy

Privacy Policy — Sanctus Training Ltd

Last Updated: November 2025

Sanctus Training Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

By using our website (www.sanctustraining.co.uk), booking a course, or contacting us, you agree to the terms of this policy.

  1. Who We Are

Sanctus Training Ltd
Sanctus House, 1 Olympus Park Business Centre
Quedgeley, Gloucestershire, GL2 4DH
Email: info@sanctustraining.co.uk
Phone: +44 (0)1453 828555

We are the “data controller” for the purposes of UK GDPR.

  1. The Data We Collect

We may collect the following information:

a) Information you provide to us

  • Your name and contact details (email, phone number, address)
  • Organisation details (if booking on behalf of a company)
  • Information submitted through our contact form or email enquiries
  • Newsletter signup information
  • Course booking details

b) Information collected automatically

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our site
  • Cookies and analytics data (Google Analytics)

c) Payment information

  • We do not store full credit card details. Payments are handled securely by third-party providers.
  1. How We Use Your Information

We use your data to:

  • Respond to your enquiries
  • Process course bookings and provide services
  • Manage customer relationships
  • Send newsletters or updates (only with your consent)
  • Improve our website and services
  • Maintain internal records and comply with legal obligations
  1. Legal Bases for Processing

We process your information under one or more of the following legal bases:

  • Consent — for marketing emails and optional cookies
  • Contract — when you book training or request information
  • Legitimate Interests — to operate our business, maintain records, and improve our site
  • Legal Obligation — tax, accounting, and regulatory requirements
  1. Cookies & Analytics

We use cookies to:

  • Improve website functionality
  • Understand how visitors use our site
  • Measure performance and improve user experience

You can manage or block cookies through your browser settings.
For analytics, we use Google Analytics, which collects anonymous usage data.

  1. Sharing Your Information

We do not sell your data.
We may share limited information with trusted third parties, including:

  • Email and newsletter providers
  • IT and website hosting providers
  • Payment processors
  • Regulatory bodies (if legally required)

All third parties are required to keep your information secure and use it only for the purposes for which it was provided.

  1. Data Security

We use appropriate technical and organisational measures to protect your data, including:

  • Secure servers and encrypted connections
  • Access controls
  • Staff training
  • Regular security and data protection reviews

However, no internet-based system can be guaranteed 100% secure.

  1. Data Retention

We only keep your information for as long as necessary, including:

  • Course records: up to 7 years (for legal and financial compliance)
  • Newsletter data: until you unsubscribe
  • General enquiries: up to 12 months

After this period, we securely delete or anonymise your data.

  1. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Request a copy of your data (data portability)
  • Withdraw consent at any time
  • Complain to the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at info@sanctustraining.co.uk.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

  1. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Sanctus Training Ltd
Email: info@sanctustraining.co.uk
Phone: +44 (0)1453 828555