Cancellation, Refund and Lateness Policy

Payment

For online payments, course fees are payable in full at the time of booking.

Places on courses arranged by Sanctus Training Limited or a third Party Partner are strictly limited. Courses are only provisionally booked until full payment has been received, therefore, a place is not guaranteed until payment is received.

All courses fees must be received 14 days before course date.

Please note, no Training Certification or Cards will be issued prior to receiving full payment.

Cancellation and Refund

Cancellations are to be made in writing. If the Buyer wishes to cancel/ postpone a course, the following policy will apply unless agreed by prior arrangement:

  • More than 4 weeks prior to the course start date: 0% fees are payable
  • 7 – 14 days prior to the course start date: 50% fees are payable
  • 7 – 0 days prior to the course start date: 100% fees are payable

Alternatively, a candidate can be substituted up to 24 hours before the start of the course.

It may be necessary for reasons beyond the control of Sanctus Training Limited to change the date, time, content and instructor. Sanctus Training Limited reserves the right to cancel a course up to and including the date of the course. In the unlikely event that a course should be cancelled/ postponed, Sanctus Training Ltd will endeavour to provide an alternative date. Sanctus Training Limited disclaim any further liability.

If the alternative date is not suitable a full refund will be provided.

In the event that a payment is to be refunded, Sanctus Training Limited will endeavour to process all refunds as quickly as possible. Refunds can only be made to the card account or bank account from which the refundable payment was made.

In the event of a candidate failing an assessment, it is the responsibility of the candidate to arrange the date and payment for the reassessment direct with the Course Tutor/Company.

Lateness Policy

Delegates must attend full course hours to be eligible to take the compulsory final examination where applicable.

Sanctus Training Limited understands that delegates may experience unexpected delays. However, the Awarding Bodies makes no provision for such occurrences.

Delegates must arrive at the training venue in time for the Trainer to begin the course at the specified start time.  This applies to every day that the course runs.

Delegates that arrive after the course start time may be turned away from the course.  The Centre is subject to unannounced visits from Quality Assurance Advisers and must be compliant with Awarding Bodies Rules at all times.