
Successful Communication
This 1 day course will develop your skills and give you the confidence to communicate clearly and effectively.

Awarding Body
Objectives
To develop the skills and confidence to communicate clearly and effectively.
Duration
Course duration is 1 day.
Who should attend?
Junior and middle management, team leaders and supervisors. Customer facing staff and those dealing with external suppliers.
Course content
Course content will include:
- The importance of communication
- Active listening skills
- Questioning techniques
- Building rapport
- The impact of body language and non-verbal communication
- Planning your communication
- Writing effective emails
- Giving and receiving feedback
- Difficult or challenging communication situations.
Participative exercises and facilitated group discussion will feature.
Outcomes
Upon completion of the workshop, delegates will be able to:
- Improve their confidence in face to face and written communication
- Understand, and be able to use different styles of communication
- Learn to communicate their messages to others clearly and unambiguously.
Delegate preparation
No prior preparation required.
Refreshments
A buffet style lunch and refreshments are provided.
Course Feedback
Useful ideas, tactics and pointers to take forward.
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