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Sanctus Training Ltd
Sanctus House
1 Olympus Park Business Centre, Quedgeley
Gloucestershire GL2 4DH

+ 44 (0) 1453 828555

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Cam Address

Sanctus Training Ltd
Units 4 & 5 Draycott Business Park
Cam, Dursley
Gloucestershire GL11 5DQ

+ 44 (0) 1453 828555

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CANCELLATION AND REFUND POLICY

Payment
For online payments, course fees are payable in full at the time of booking.

Places on courses arranged by Sanctus Training Limited or a third Party Partner are strictly limited. Courses are only provisionally booked until full payment has been received, therefore, a place is not guaranteed until payment is received.

All courses fees must be received 14 days before course date.

Please note, no Training Certification or Cards will be issued prior to receiving full payment.

Cancellation and Refund

Cancellations are to be made in writing. If the Buyer wishes to cancel/ postpone a course, the following policy will apply unless agreed by prior arrangement:

  • More than 4 weeks prior to the course start date: 0% fees are payable
  • 7 – 14 days prior to the course start date: 50% fees are payable
  • 7 – 0 days prior to the course start date: 100% fees are payable

Alternatively, a candidate can be substituted up to 24 hours before the start of the course.

It may be necessary for reasons beyond the control of Sanctus Training Limited to change the date, time, content and instructor. Sanctus Training Limited reserves the right to cancel a course up to and including the date of the course. In the unlikely event that a course should be cancelled/ postponed, Sanctus Training Ltd will endeavour to provide an alternative date. Sanctus Training Limited disclaim any further liability.

If the alternative date is not suitable a full refund will be provided.

In the event that a payment is to be refunded, Sanctus Training Limited will endeavour to process all refunds as quickly as possible. Refunds can only be made to the card account or bank account from which the refundable payment was made.

In the event of a candidate failing an assessment, it is the responsibility of the candidate to arrange the date and payment for the reassessment direct with the Course Tutor/Company.

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Successful Communication

£225.00*

Price exclusive of VAT

This 1 day course will develop your skills and give you the confidence to communicate clearly and effectively.



Awarding Body

Objectives

To develop the skills and confidence to communicate clearly and effectively. 

Duration

Course duration is 1 day.

Who should attend?

Junior and middle management, team leaders and supervisors.  Customer facing staff and those dealing with external suppliers.

Course content

Course content will include:

  • The importance of communication
  • Active listening skills
  • Questioning techniques
  • Building rapport
  • The impact of body language and non-verbal communication
  • Planning your communication
  • Writing effective emails
  • Giving and receiving feedback
  • Difficult or challenging communication situations.

Participative exercises and facilitated group discussion will feature.

Outcomes

Upon completion of the workshop, delegates will be able to:

  • Improve their confidence in face to face and written communication
  • Understand, and be able to use different styles of communication
  • Learn to communicate their messages to others clearly and unambiguously.
Delegate preparation

No prior preparation required.

Refreshments

A buffet style lunch and refreshments are provided.

Course Instructors

April Wilson
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Where we are

For Professional Development / Health & Safety / Construction / Asbestos
Sanctus Training Ltd
Sanctus House
1 Olympus Park Business Centre, Quedgeley
Gloucestershire GL2 4DH
View on Google Maps
info@sanctustraining.co.uk
+ 44 (0) 1453 828555
For Utilities / HVACR & Facilities Management / Consultancy & Specialist Services
Sanctus Training Ltd
Units 4 & 5 Draycott Business Park
Cam, Dursley
Gloucestershire GL11 5DQ
View on Google Maps
info@sanctustraining.co.uk
+ 44 (0) 1453 828555

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Sanctus Training Limited. Registered in England. Company Nº: 07281547. Registered VAT Nº: 994252096
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