Successful Communication

Objectives

To develop the skills and confidence to communicate clearly and effectively. 

Duration

Course duration is 1 day.

Who should attend?

Junior and middle management, team leaders and supervisors.  Customer facing staff and those dealing with external suppliers.

Course content

Course content will include:

• The importance of communication
• Active listening skills
• Questioning techniques
• Building rapport
• The impact of body language and non-verbal communication
• Planning your communication
• Writing effective emails
• Giving and receiving feedback
• Difficult or challenging communication situations.

Participative exercises and facilitated group discussion will feature.

Outcomes

Upon completion of the workshop, delegates will be able to:

• Improve their confidence in face to face and written communication
• Understand, and be able to use different styles of communication
• Learn to communicate their messages to others clearly and unambiguously.

Delegate preparation

No prior preparation required.

Refreshments

Hot and cold drinks available when delivered at a Sanctus Training venue.