Successful Communication

This 1 day course will develop your skills and give you the confidence to communicate clearly and effectively.




1 Day

Contact us

Please contact us to discuss dates for this course.
+44 (0) 1453 828555

To develop the skills and confidence to communicate clearly and effectively. 


Course duration is 1 day.

Who should attend?

Junior and middle management, team leaders and supervisors.  Customer facing staff and those dealing with external suppliers.

Course content

Course content will include:

  • The importance of communication
  • Active listening skills
  • Questioning techniques
  • Building rapport
  • The impact of body language and non-verbal communication
  • Planning your communication
  • Writing effective emails
  • Giving and receiving feedback
  • Difficult or challenging communication situations.

Participative exercises and facilitated group discussion will feature.


Upon completion of the workshop, delegates will be able to:

  • Improve their confidence in face to face and written communication
  • Understand, and be able to use different styles of communication
  • Learn to communicate their messages to others clearly and unambiguously.
Delegate preparation

No prior preparation required.


Hot and cold drinks available when delivered at a Sanctus Training venue.

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