An Introduction to Customer Care

Objectives

To understand what makes good and poor customer service, and to create confidence in an organisation’s products and or services.

Duration

Course duration is ½ day

Who should attend?

Any customer facing and front-line staff. 

Course content

The course will cover the following:

• Understanding customer needs
• Building customer relationships, trust and creating customer confidence
• Delivering difficult messages
• Complaint handling
• How to stand out from competitors

Outcomes

As an introduction to Customer Care, this course will help inspire and motivate staff.

Delegate preparation

No prior preparation required.

Refreshments

Hot and cold drinks available when delivered at a Sanctus Training venue.