To understand what makes good and poor customer service, and to create confidence in an organisation’s products and or services.
Course duration is ½ day
Who should attend?
Any customer facing and front-line staff.
The course will cover the following:
- Understanding customer needs
- Building customer relationships, trust and creating customer confidence
- Delivering difficult messages
- Complaint handling
- How to stand out from competitors
As an introduction to Customer Care, this course will help inspire and motivate staff.
No prior preparation required.
Hot and cold drinks available when delivered at a Sanctus Training venue.
EJ, Customer Services
RJ, Assistant Site Manager