An Introduction to Customer Care

This 1/2 day course will inspire and motivate staff to excel!




1/2 day

Contact us

Please contact us to discuss dates for this course.
+44 (0) 1453 828555

To understand what makes good and poor customer service, and to create confidence in an organisation’s products and or services.


Course duration is ½ day

Who should attend?

Any customer facing and front-line staff. 

Course content

The course will cover the following:

  • Understanding customer needs
  • Building customer relationships, trust and creating customer confidence
  • Delivering difficult messages
  • Complaint handling
  • How to stand out from competitors

As an introduction to Customer Care, this course will help inspire and motivate staff.

Delegate preparation

No prior preparation required.


Hot and cold drinks available when delivered at a Sanctus Training venue.

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